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Shalini Anand

Senior Training Specialist

The ICFAI University, Jaipur - Main Campus Building
The ICFAI University, JaipurIcfaiTech (FST)

Shalini Anand

Senior Training Specialist • Corporate Training & Professional Development • ICFAI University

Short bio

A result-oriented professional with over 20+ years of experience in the Soft Skill & Verbal Ability domain, Customer Relationship Management, Counseling, Image Consultation and Styling with expertise in Hospitality Management in Guest Relations, Business Communication and Corporate Communication Skills. Corporate trainer specializing in designing and delivering successful training programs. Providing training as an individual coach to corporate and universities on Soft Skills, Personality Development, Team Building, Conflict Management, Motivational Skills, Interview techniques, Group discussion, Self-esteem, Goalsetting, Managerial Communication, Business Communication, and Communicative English. An expert in managing software like Teams, Google Meet, Zoom, and PeopleSoft.

Teaching

“Qui ne continue pas d'apprendre est indigne d'enseigner.” — Gaston Bachelard

Current & Previous Courses

Soft Skills

Faculty Course Module

Verbal Ability

Faculty Course Module

Professional Development

Faculty Course Module

Business Communication

Faculty Course Module

Corporate Communication Skills

Faculty Course Module

Personality Development

Faculty Course Module

Team Building

Faculty Course Module

Conflict Management

Faculty Course Module

Motivational Skills

Faculty Course Module

Interview Techniques

Faculty Course Module

Group Discussion

Faculty Course Module

Self-esteem

Faculty Course Module

Goal setting

Faculty Course Module

Managerial Communication

Faculty Course Module

Communicative English

Faculty Course Module

Hospitality Management in Guest Relations

Faculty Course Module

Emotional Intelligence

Faculty Course Module

Workplace Etiquette

Faculty Course Module

Presentation Skills

Faculty Course Module

Time Management

Faculty Course Module

Stress Management Skills

Faculty Course Module

Telephone and email etiquette

Faculty Course Module

Professional appearance and grooming

Faculty Course Module

Attitude and body language

Faculty Course Module

Research & Development

“The Best for the Group comes when everyone in the group does what's best for himself AND the group.” — John Nash

Research Interests

  • •Soft Skill & Verbal Ability
  • •Customer Relationship Management
  • •Counseling
  • •Image Consultation and Styling
  • •Hospitality Management
  • •Business and Corporate Communication
  • •Personality Development
  • •NLP Counseling & Mentoring

Experience & Education

Academic & Professional Experience

Senior Training Specialist - Corporate Training & Professional Development

June 2026 – present

ICFAI University

Design and deliver high-impact training programs in Soft Skills, Professional Development, and Business Communication for undergraduate and postgraduate students. Conduct interactive workshops on communication skills, presentation skills, interpersonal effectiveness, emotional intelligence, and workplace etiquette. Facilitate corporate readiness and employability training aligned with industry expectations. Develop and implement competency-based learning modules to enhance student engagement and learning outcomes. Coach Students in interview skills, group discussions, resume building, and professional networking. Collaborate with academic departments to integrate industry-oriented training into the curriculum. Assess training effectiveness through feedback, performance evaluation, and continuous improvement initiatives. Mentor students in personality development, confidence building, leadership, and career planning. Deliver experiential learning sessions using role plays, case studies, simulations, and group activities. Support placement initiatives by preparing students for campus recruitment and corporate interactions. Contribute to faculty development and institutional training initiatives to promote a culture of continuous learning and excellence.

Training-Area Chair

Nov 2024 – May 2026

Lloyd Group of Institutions

Lead, mentor, and manage soft skills trainers. Ensure alignment with organizational goals and quality standards. Training Program Development: Design and update training curricula based on industry trends. Align content with student and organizational needs. Training Delivery: Conduct interactive and engaging training sessions. Assess and adjust training effectiveness based on feedback. Professional Development: Facilitate development opportunities for trainers. Organize workshops and encourage certifications. Promote knowledge-sharing among trainers. Event Management: Plan and execute training events and workshops. Tailor programs to meet specific event requirements. Assisting the Placement Team: Align training with employer expectations. Coach students on interview preparation, resumes, and communication. Leading Alumni Club-Margdarshan.

Training Head & Sr Corporate Trainer

Dec 2017 – July 2024

Sharda University

Imparting training on soft skills to employees and students. Conducting special classes on Communicative English for students. Conducting Training assignments for corporate. Conducting Faculty Development Programme workshops. Preparing students thru mock interviews for final placement. Conducting Webinars for different schools. Conducting employee training for Sharda Hospital Doctors on Soft Skill-Behavioral Skills. Conducting Skill Development personalized programs on Conflict Management, Mastering the Art of Communication Skills in a working Environment, Hospitality & Image Consultation & Styling. Outbound training with the Corporate Houses. Dramatic Club Coordinator. NLP Counseling & Mentoring – Sharda Group. Heading Internal Employee Hospital Training of Sharda Group – Sharda Hospital.

Soft Skill Trainer-Manager

May 2015 – Nov 2017

I.T.S Engineering College

Imparting training to students and faculty on soft skills. Preparing students thru mock interviews for final placement. Conducting online English proficiency test. Assisting in administrative work for the Department of Corporate Communications. Providing counseling to students seeking admissions based on interest and core strengths.

Trainer

May 2010 – Mar 2013

Frankfinn Aviation Academy

Responsible for imparting training to students on soft skills, confidence building, motivation and interview preparation. Improve personality thru grooming and dressing sessions. Training in-house and in-flight airline staff.

Freelance Corporate Trainer

July 2008 – Aug 2012

Various Institutes (Frankfinn Aviation Academy, Hero Mind Mine, Sherwood School of Management Rida Institute of Business studies MRT Business School Jaipuria Institute of Management)

Improving skills of young professionals in Group discussion, personality, interviewing skills, spoken English, and Public Speaking. Topics covered: Behavioral Skills-Time Management & Stress Management Skills, Telephone and email etiquette, Professional appearance and grooming, Basics of effective communications, Attitude and body language, Infusion of Confidence-Behavioral Skills, Time Management & Stress Management Skills.

Student Counselor

Feb 2005 – May 2008

Kaplan University, Chicago

Counseling students on selecting the best-fit course depending on attitude and interest. Interacted with parents of students and apprised them of the prospects of courses being taken by their children. Trained students on group discussion and motivation. Handled administrative function.

Manager

Jan 1999 – Jan 2005

Training Consultancy Services

Preparing presentations on behalf of the school on different programs. Advising students and parents on available financial support, minimum acceptable criteria, etc. Assisting the students and parents in preparation and filing of applications going abroad for higher studies. Preparing visa documents and interview process.

Education

Master in Business Administration - CRM

Diploma in Neuro Linguistic Programming - Certified Trainer

MOOCs Certification - Personality Types at Work

University of Florida

MOOCs Certification - Mindshift: Breakthrough Obstacles to Learning and Discover Your Hidden Potential

McMaster University

International Advanced Diploma in TEFL/TESOL Program

M.A. in English

Corporate Employee Training Programs (2018 to date)

CP Plus

2018

Super Tech

2018

TDI

2018

Wave Group of Industries

2018

Wipro

2018

Contact Information

Campus Address

83 Akshat Meadows Near Hathoj Mod, Sirsi Rd, Jaipur, Rajasthan 302012