AJAY BANERJEE
Faculty-Soft skills • Soft skills • IBS, Jaipur (ICFAI University)
Short bio
Highly accomplished professional and educator with over 30 years of experience in driving business growth through Risk Identification and Mitigation, processes and governance, enhancing operational efficiency, Business consultancy and fostering talent development in both corporate and academic settings.
Teaching
“Qui ne continue pas d'apprendre est indigne d'enseigner.” — Gaston Bachelard
Current & Previous Courses
Business Communication
Faculty Course Module
Personal Effectiveness Management
Faculty Course Module
Group discussions and personal Interview skills
Faculty Course Module
Experience & Education
Academic & Professional Experience
Faculty-Soft skills
August 2023 – Present dateIBS, Jaipur (ICFAI University)
Trained students with rigorous rounds of Group discussions, conducted need based Personal Interviews, presented lectures on Personal Effectiveness Management and Business Communication.
Regional Manager-Risk (Rajasthan)
March 2020 – April 2021Aditya Birla Housing Finance Limited
Reduced 90+ pool, maintained 30+ stock during Covid-19, executed restructuring programmes, auctioned repo property, met recruitment module with zero attrition, followed up with delinquent customers.
State Collection Manager (Rajasthan)
September 2017 – November 2019Fullerton India Home Finance Co. Ltd
Maintained 30+ delinquency, front end stock, followed up NPA cases using legal tools, attained NACH activation, conducted joint training sessions for Sales and Credit teams.
Concept-Owner
April 2015 – August 2017POPCORN-PROFILES (Video CV)
Formed popcorn-profiles to make Video CVs in an innovative format including uncut HR and functional rounds, testimonials, certificates, and lifestyle details.
Management Consultant / Partner
Jan 2014 – March 2015Process-pulse
Successfully supported Businesses in improving operational efficiency, financial management, sales performance, and profitability through effective business planning, cost optimization, digital adoption, and guidance on government schemes and regulatory compliance.
Zone Manager (Audit, North Zone)
December 2008 – June 2013Max Life Insurance
Conducted branch level audits, raised red flags and RAG status, proactive sessions on regulatory and internal compliance, worked with Disciplinary Action Core team.
Senior Officer (Operational Risk)
February 2003 – March 2008Standard Chartered Bank (India)
Analyzed operational risks, trained across branches on KCS and KRI, collected and compiled MISs, participated in BORG meetings, managed collections and recovery management.
Team Leader
Nov 1996 – Jan 2003ABC Communications (EasyCall India)
Handled customer service executives team for inbound calls, enhanced customer satisfaction matrices, recruited, trained and monitored performance.
Education
MBA Human Resource Management
2022–2023SGVU
PGDHRM
2002 – 2005IGNOU
Bachelors of Commerce, Business Administration (ABST, EAFM)
1992 – 1995University of Rajasthan-Commerce College, Jaipur
Extracurricular Achievements
Cadet NCC Air wing
Batch of '95No. 1 Raj Air Squadron, senior wing